110123/2020
Spanish Speaking Customer Support Specialist
Szczegóły
Oferta ważna doKontakt
OpiekunPracodawca
X-Trade Brokers is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, indices). Due to continued growth, the company now seeks a Spanish Speaking Customer Support Specialist. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.
We offer:
- full-time employment agreement
- Multisport card and private healthcare system
- great learning opportunity in cooperation with multinational units of the company
- work in an internationally known company with a well-recognized brand
- all the required tools and training required to be successful
- possibility of developing inside the company’s structures
Information on the processing of personal data of candidates for work at X-TradeBrokers Dom Maklerski S.A. :
https://xtb.scdn5.secure.raxcdn.com/file/0099/07/information_hr_eng_6b163ba58d.pdf
Wymagania
- Spanish language - native or proficiency level required
- responsibility and ability to multitask, prioritize and close tasks quickly
- strong communication, interpersonal and negotiation skills
- good knowledge of MS Office
- shift work (night shift)
- previous experience in a customer service role
- knowledge of financial markets and XTB’s core business
Zadania
- providing excellent customer service (supporting Spanish clients)
- building up positive relationships with customers
- resolving issues in a timely manner and ensure high levels of customer satisfaction
- providing explanations in relation to customer complaints (both written and by phone)
- monitoring of the situation on financial markets
- working with the CRM system (verification and completing clients data)
- cooperating with external XTB branches and internal departments
