WAW/2020/02/01/1
HR Admin Specjalist
Szczegóły
Oferta ważna doKontakt
OpiekunPracodawca
As HR Admin Specialist, you will answer various queries by email/phone and provide timely information & resolution regarding various HR policies and practices (both global and country specific - UK) within the agreed SLAs. As HR Admin Specialist you also play a strategic role in improving internal clients’ experience coaching employees to make the most of our HR tools (Self-service intranet, HR Connect...), which may involve helping them navigate through the information gathering process/ problem solving approach as their queries are answered. You will act as a champion of standard global & country specific policies across the EMEA countries where CWT has operations & redirects complex queries to subject matter experts. CWT is looking for talented and enthusiastic people. People who want to realize their professional ambitions while delivering the highest levels of expertise and service to our customers. As a global leader in business travel management, we offer exciting opportunities in different areas around the world. If you share our commitment to excellence and customer care and enjoy professional challenges, we would like to hear from you.
Wymagania
- • Advanced English speaker
- • Additional languages will be a strong asset.
- • Clear communicator and active listener
- • Makes the right choice of words keeping the audience and issues in mind
- • Excellent knowledge of MS Office and Excel, Working knowledge of Live Chat /Lync etc.
- • Knowledge of Customer Record Management (CRM) tools & HR Software systems (preferably Oracle)
- • Able to absorb and apply knowledge to give correct advice on standard policies and procedures
- • Ability to maintain highly confidential and sensitive information
- • Very strong customer focus, problem solving mind-set
- • Demonstrate openness and respect for others
- • Ability to build strong relationships Bachelor’s degree or equivalent experience in Customer Service
Zadania
- • Be responsible for the HR administration for UK market
- • Ensure the relevant HR databases, trackers, employee files and systems are up to date, accurate and comply with local legislation and company internal policies and procedures
- • Take responsibility for delivering a high quality professional HR service and advice to employees; being first point of contact for them and managing their queries related to a wide range of HR administration processes, benefits management, HR tools and other
- • Performance Assessment, Probation Review, Compensation and Benefits records HR Policies e.g. Exit process, Onboarding process, Transfers, Global Movements, Leave Policy, Maternity/ Paternity policy, etc
- • Receiving and answering questions relating to: Individual or group benefits, entitlements, beneficiary/ dependent information,
- • Organizational chart in HR Connect, UID creation or duplicity, Updating of work/assignment information in HR Connect; etc.
- • Dealing with requests for Employment Certificates, Address Proofs, Confirmation Letters, historic leave application/ adjustment, Background Verifications, etc.
- • Identifying trends in queries being handled and creating Knowledge Base Articles/ FAQ documents for other Contact Center Associates and Employees to refer.
- • Providing guidance and navigation support to managers and employees to find answers in self-service where these are easy to locate, read and understand.
- • For matters requiring specific subject matter knowledge - involve HR specialists and ensure the assignment of the task is tracked to completion and resolution.
- • Collaborate with key stakeholders - HRBP's and managers
- • Be compliant with all Data Protection regulation and any other internal policies
- • Make recommendations for improvements in HR processes and practices
- • HR Admin specialist key responsibilities will cover the tasks identified above, or even specific tasks not in the list above.
