Customer Service Representative with German

Szczegóły

Oferta ważna do

2019-05-19

Wysokość wynagrodzenia

Nie określono

Branża

Inna

Rodzaj umowy/współpracy

Umowa o pracę

Region

woj. mazowieckie

Miasto

warszawa

Preferowane kierunki

Business English, Filologia, Filologia (filologia angielska), Filologia Angielska z Kolegium Językowym, Filologia angielska z rozszerzonym językiem niemieckim

Kontakt

Opiekun

Monika Pawelczak

Adres e-mail

monikap@kannaway.com

Telefon

790540814

Pracodawca

Kannaway Europe sp. z o.o.

Kannaway is a company of firsts. We are a leading online retail company that has pioneered hemp-based wellness, body-care and lifestyle products. Kannaway was founded in 2014 and is headquartered in San Diego, California. The European branch opened late 2017 and is experiencing fast growth. We serve customers all across Europe from a service centre in Warsaw and are currently strengthening our team.

Customer Service Representative will support our CS team in Warsaw. We offer: - Full-time employment contract - Competitive benefit package (incl. private healthcare, sports card, fresh fruit and great coffee) - Working for the world’s biggest company in the industry - Possibility to work in a highly professional, stimulating and challenging work environment of a multinational Company with friendly and supportive company culture - Long-term career prospective, training and development programs - Competitive salary with bonus opportunity based on company performance - Fresh, newly set up office in Warsaw

Wymagania

Fluency in German (knowledge of more than one is an advantage)
Very good command of English is a must
Customer service oriented with strong focus on customer satisfaction
Professional telephone & email etiquette
Ability to manage several tasks and projects at once
Self-motivated with willingness to learn new skills

Zadania

Handling queries from customers and/or representatives on a daily basis by email and telephone. Solve these queries directly or escalate to the appropriate department and manage within a set procedure, to maintain customer satisfaction.
Attend training on internal system and other to be informed about new procedures, products, services and keep up to date to ensure quality of service when dealing with customers.
Highlight unusual situations fast and address to management for follow-up as necessary.
Periodic travel with other employees to help organize company international and country events.
Prepare and distribute basic reports of customer activity.
Translating materials for our support page, newsletters and other customer-facing communication
Support special projects that may be outside the standard customer support responsibility

Oferta utraciła ważność.

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