Numer referencyjny
ISS/IT/SD/112018

Service Desk IT Support

Szczegóły

Oferta ważna do
2019-02-20
Wysokość wynagrodzenia
0
Branża
IT - administracja/bezpieczeństwo
Rodzaj umowy/współpracy
Umowa o pracę
Region
woj. mazowieckie
Miasto
Warszawa
Preferowane kierunki
Nie określono

Kontakt

Opiekun
Maria Zemła
Adres e-mail
maria.zemla@dsv.com
Telefon
222447601

Pracodawca

Pracodawca nie udostępnił wizytówki


Our offer

  • Employment contract without trial period.
  • Benefit package among others private medical care, sports card, insurance, occasional gifts.
  • Free Business English lessons and real opportunities to use this language on a daily basis.
  • Development in the chosen direction thanks to the career pathways, training sessions, cross-functional projects, promotions and inter-departmental promotions.
  • Comprehensive implementation programs specially tailored to the department and position.
  • Friendly working atmosphere and work-life-balance.
  • Unique organizational culture (charity actions, contests, meetings and integration events, sports sections).
  • Modern office in Mokotów area (approx. 15 minutes from Wilanowska metro station) with ergonomic workstations, fruit days and a wide range of beverages.
  • Welcome package (surprise).

Challenges

  • Providing 1st and 2nd level IT Support Services in 24/7 shift rotation.
  • Accepting users’ requests (mail, phone, WWW), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets.
  • Informing and supporting end users in the event of IT system unavailability.
  • Communicating planned outages and service windows to end user community.
  • Account administration and password management of many IT systems in use.
  • Development and maintenance of support documentation (Knowledge Base).
  • Ensuring high level of customer support and their satisfaction.

Join us if you…

  • have some experience in similar position (e.g. Service Desk, Help Desk, Customer Support),
  • have very good English skills – written and spoken,
  • have general IT understanding and a will to expand this knowledge,
  • look for challenges and skills development,
  • are a team player with open-minded personality and positive attitude,
  • would like to work in a friendly atmosphere and create it with us.

 

We are waiting for your CV:

https://system.erecruiter.pl/FormTemplates/RecruitmentForm.aspx?WebID=849156667a1e46ae9c56a0bd3e9afd80

Wymagania

  • Providing 1st and 2nd level IT Support Services in 24/7 shift rotation.

Zadania

  • 1st and 2nd level IT Support Service.
Zaloguj się, aby odpowiedzieć.
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