Service Desk IT Support

Our offer

• Employment contract without trial period.
• Benefit package among others private medical care, sports card, insurance, occasional gifts.
• Free Business English lessons and real opportunities to use this language on a daily basis.
• Development in the chosen direction thanks to the career pathways, training sessions, cross-functional projects, promotions and inter-departmental promotions.
• Comprehensive implementation programs specially tailored to the department and position.
• Friendly working atmosphere and work-life-balance.
• Unique organizational culture (charity actions, contests, meetings and integration events, sports sections).
• Modern office in Mokotów area (approx. 15 minutes from Wilanowska metro station) with ergonomic workstations, fruit days and a wide range of beverages.
• Welcome package (surprise).

Challenges

• Providing 1st and 2nd level IT Support Services in 24/7 shift rotation.
• Accepting users’ requests (mail, phone, WWW), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets.
• Informing and supporting end users in the event of IT system unavailability.
• Communicating planned outages and service windows to end user community.
• Account administration and password management of many IT systems in use.
• Development and maintenance of support documentation (Knowledge Base).
• Ensuring high level of customer support and their satisfaction.

Join us if you…

• have some experience in similar position (e.g. Service Desk, Help Desk, Customer Support),
• have very good English skills – written and spoken,
• have general IT understanding and a will to expand this knowledge,
• look for challenges and skills development,
• are a team player with open-minded personality and positive attitude,
• would like to work in a friendly atmosphere and create it with us.

We are waiting for your CV:

https://system.erecruiter.pl/FormTemplates/RecruitmentForm.aspx?WebID=849156667a1e46ae9c56a0bd3e9afd80