71646
Junior Service Desk Supporter - Danish Speaker
Szczegóły
Oferta ważna doPracodawca
Arla’s inhouse Service Desk is growing and we are looking for talented people to join. As a Scandinavian company, we value mutual trust, collaboration and initiative. Thus, you will have every opportunity to share your ideas, learn and try new things.
Join a global covering Service Desk and become part of a multinational team were quality have high priority over quantity and were we aim to do the right thing the first time around. The team is high performance and highly motivated to provide that best support to our colleagues.
As an Junior Service Desk Supporter, you will:
- 1st and 1.5 level Support for all systems and devices
- Perform remote troubleshooting through SCCM
- Educate and guide the end user through the problem-solving
- Identify and suggest improvements on current processes followed
- Act as escalation point in case of urgent or severe IT incidents
- Prioritizing and managing many open tickets at the same time
- Analysing most common reported incidents
- Escalated unresolved issues to higher support teams
- Record all Incident and service request in ITSM tool
There are some skills and qualities which we require:
- Fluent English and Danish
- Good knowledge of MS Office and Outlook tools
- Strong communications, negotiation and problem solving skills
- Good analytical and organization skills
- Strong team-player orientation
- Ability to work in fast-changing environment
What you can expect from us:
- International operating environment
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code
- Trainings with experts & professional induction in a new position
- Development programs (function additions, coordinator programme)
- Financial support of your education
- Relocation package
- Referral program for employees
- Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups) Flexible working time (start your day of work between 7-9) and home office work possibility
- Additional holiday depending on length of employment (up to 4 days)
- Fully paid 30 min. break
If this sounds exciting please apply as soon as possible! We look forward to hearing from you and receiving your application.
Wymagania
- Danish language
Zadania
- IT Service Desk
- Customer Service