110124/2020
Romanian Speaking Customer Support Specialist
Szczegóły
Oferta ważna doPracodawca
X-Trade Brokers is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, indices). Due to continued growth, the company now seeks a Spanish Speaking Customer Support Specialist. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.
We offer:
full-time employment agreement
Multisport card and private healthcare system
great learning opportunity in cooperation with multinational units of the company
work in an internationally known company with a well-recognized brand
all the required tools and training required to be successful possibility of developing inside the company’s structures
Information on the processing of personal data of candidates for work at X-Trade Brokers Dom Maklerski S.A. : https://xtb.scdn5.secure.raxcdn.com/file/0099/07/information_hr_eng_6b163ba58d.pdf
Wymagania
- Romanian language - native or proficiency level required
- responsibility and ability to multitask, prioritize and close tasks quickly
- strong communication, interpersonal and negotiation skills
- good knowledge of MS Office
Zadania
- providing excellent customer service (supporting Romanian clients)
- building up positive relationships with customers
- resolving issues in a timely manner and ensure high levels of customer satisfaction
- providing explanations in relation to customer complaints (both written and by phone)
- monitoring of the situation on financial markets
- working with the CRM system (verification and completing clients data)
- cooperating with external XTB branches and internal departments
