109851/2019
Slovakian or Czech Speaking Customer Support Specialist
Szczegóły
Oferta ważna doPracodawca
X-Trade Brokers is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Slovakian or Czech Speaking Customer Support Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.
Opis stanowiska:
providing excellent customer service (supporting Slovakian and Czech clients)
building up positive relationships with customers
resolving issues in a timely manner and ensure high levels of customer satisfaction
providing explanations in relation to customer complaints (both written and by phone)
monitoring of the situation on financial markets working with the CRM system (verification and completing clients data)
cooperating with external XTB branches and internal departments
Wymagania:
Slovakian or Czech language - native or proficiency level
required very good knowledge of English language is a must (knowledge of any additional language e.g. Polish, Czech, Romanian, Portuguese, Spanish or German would be an advantage)
higher education (might be IV or V year student)
previous experience in a customer service role (desirable)
responsibility and ability to multitask
prioritize and close tasks
quickly strong communication
interpersonal and negotiation skills
good knowledge of MS Office Additional (would be an advantage)
knowledge of financial markets and XTB’s core business
Oferujemy:
full-time employment agreement
great learning opportunity in cooperation with multinational units of the company
all the required tools and training required to be successful
work in internationally known company with a well-recognized brand young
professional, dynamic team and multinational environment
X-Trade Brokers DM S.A. is an administrator of personal data. Data are collected for current and future recruitment processes. You are allowed to view and modify your personal data. Providing the data specified in the Personal Data Protection Act from 26th June 1974; Labour Code (Journal of Laws of 1998, no 21, item 94 as amended) is mandatory. Providing additional personal data is voluntary and is based on the consent placed below. I hereby give consent for processing my additional personal data by X-Trade Brokers DM S.A. for the purposes of current and future recruitment processes. In case of resignation from further participation in the recruitment process you entitled to submit a request to delete your personal data. The data will be immediately deleted from X-Trade Brokers DM S.A. database.
Wymagania
- Slovakian or Czech language - native or proficiency level
- required very good knowledge of English language is a must (knowledge of any additional language e.g. Polish, Czech, Romanian, Portuguese, Spanish or German would be an advantage)
- higher education (might be IV or V year student)
- previous experience in a customer service role (desirable)
- responsibility and ability to multitask
- prioritize and close tasks quickly
- strong communication
- interpersonal and negotiation skills
- good knowledge of MS Office Additional (would be an advantage)
- knowledge of financial markets and XTB’s core business
Zadania
- providing excellent customer service (supporting Slovakian and Czech clients)
- resolving issues in a timely manner and ensure high levels of customer satisfaction providing explanations in relation to customer complaints (both written and by phone)
- monitoring of the situation on financial markets working with the CRM system (verification and completing clients data)
- cooperating with external XTB branches and internal departments
- building up positive relationships with customers