Customer Support Specialist with Chinese and English

X-Trade Brokers is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Chinese Speaking Customer Support Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.X-Trade Brokers is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Chinese Speaking Customer Support Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.

Customer Support Specialist with Chinese and English

 Job description:

• providing excellent customer service
• building up positive relationships with customers
• resolving issues in a timely manner and ensure high levels of customer satisfaction
• providing explanations in relation to customer complaints (both written and by phone)
• monitoring of the situation on financial markets
• working with the CRM system (verification and completing clients data)
• cooperating with external XTB branches and internal departmets
• translating information from English to Chinese

Requirements:

•   higher education (might be IV or V year student)
• background or experience in economics or financial services would be an advantage
• previous experience in a customer service role desirable
• Chinese language - native or proficiency level required
• English language - native or proficiency level required
• very good knowledge of English language is a must (knowledge of any additional language e.g. Polish, French, German, Hungarian or Romanian would be an advantage)
• responsibility and ability to multitask, prioritize and close tasks quickly
• strong communication, interpersonal and negotiation skills
• good knowledge of MS Office
• knowledge of financial markets and XTB’s core business (would be an advantage)

We offer:

•   full-time employment agreement
• great learning opportunity in cooperation with multinational units of the company
• all the required tools and training required to be successful
• work in internationally known company with a well-recognized brand young, professional, dynamic team and multinational environment
• Benefits

 Apply: https://skk.erecruiter.pl//Offer.aspx?oid=2910498&cfg=bc2f1d0cdbcc48e798801ba45481a57a&fromSkk=1559643852717&ejoId=114860&ejorId=176047&comId=18802013

X-Trade Brokers DM S.A. is an administrator of personal data. Data are collected for current and future recruitment processes. You are allowed to view and modify your personal data. Providing the data specified in the Personal Data Protection Act from 26th June 1974; Labour Code (Journal of Laws of 1998, no 21, item 94 as amended) is mandatory. Providing additional personal data is voluntary and is based on the consent placed below. I hereby give consent for processing my additional personal data by X-Trade Brokers DM S.A. for the purposes of current and future recruitment processes. In case of resignation from further participation in the recruitment process you entitled to submit a request to delete your personal data. The data will be immediately deleted from X-Trade Brokers DM S.A. database.