Customer Support Specialist with Hungarian and English

Job description:

• providing excellent customer service
  
• building up positive relationships with customers resolving issues in a timely manner and ensure high levels of customer satisfaction
• providing explanations in relation to customer complaints (both written and by phone)
• monitoring of the situation on financial markets
• working with the CRM system (verification and completing clients data)
• cooperating with external XTB branches and internal departments
• translating information from English to Hungarian

Requirements:

•   higher education (might be IV or V year student)
• background or experience in economics or financial services would be a plus
• previous experience in a customer service role desirable
• Hungarian language- very good spoken and written required
• English language - proficiency level required
• responsibility and ability to multitask, prioritize and close tasks quickly
• strong communication, interpersonal and negotiation skills
• good knowledge of MS Office
• knowledge of financial markets and XTB’s core business would be an advantage

We offer:

•   full-time employment agreement
• great learning opportunity in cooperation with multinational units of the company
• all the required tools and training required to be successful
• work in internationally known company with a well-recognized brand young, professional, dynamic team and multinational environment
• benefits (Multisport, office massages, privet health care)