Numer referencyjny

Consumer Service Specialist with English/Italian/French/ German (Temporary: August- February)


Oferta ważna do
Wysokość wynagrodzenia
Nie określono
Call center/Obsługa klienta
Rodzaj umowy/współpracy
Umowa o pracę
woj. pomorskie
Preferowane kierunki
Nie określono


Adrianna Rutkowska
Adres e-mail


Swarovski Global Business Services sp. z o.o.
Swarovski is a family-run company, founded more than 120 years ago in Wattens, Austria. We are leading group of global companies committed to stable growth and maintaining our place at the forefront of design, creativity, and technological innovation. Working for Swarovski is more than just a job. You will work for a groundbreaking, modern, premium brand, which is globally known for its quality and creativity. We place people at the heart of our business and offer global pay programs, supported by a range of local benefits. In addition, we provide rich development opportunities which recognize and reward the brilliant contributions of our passionate individuals and teams who contribute to the success of our company – sparkling every day. Whether you are just starting your career or celebrating an existing one, we invite you to make your own mark on Swarovski’s rich history. Grow your own career through our blended learning and development programs. Learning opportunities are everywhere at Swarovski and will help you grow and develop your own career. We are an equal opportunity employer and value diversity at our company.

Swarovski adds sparkle to people’s everyday lives – both as the leading brand of cut crystal, and as the partner of visionaries. Become part of a tale of tradition and success that stretches back to 1895, and at the same time begin writing your own! Interested in joining our team? If so, take the opportunity to apply to one of the world's best-known brands as Consumer Service Specialist with English/Italian/French/ German (Temporary: August- February)


  • Naturally accommodating, service-oriented and passionate about hosting and making people happy
  • Strong customer service focus and relationship building skills, professional attitude to Consumer service challenges
  • Minimum 2-3 years of work experience in a (preferably fashion or luxury goods) customer- and commercial- focused retail environment or minimum 3 years of work experience in a similar customer service role
  • Knowledge of eCommerce business preferred
  • Work experience in a virtual, multi-national set up
  • Experience in handling ERP (SAP) , SAP CRM and/or Service Management Tool (Case Mgt such as Service Now) preferred
  • Ability to foster effective collaboration with a high number of internal stakeholders
  • Strong communication and negotiation skills
  • Fast learner and understanding of systems and processes
  • Fluency in English and the language of the country supported (French/ German/ Italian)
  • Ideally having lived in and therefore having a good understanding of the culture of the respective country supported


  • Delivering high quality and consistent service by e-mail, phone or chat
  • Resolving queries and complaints by understanding the consumer’s needs, identifying the cause, selecting and ensuring full resolution and customer satisfaction
  • Advising consumers on product information including size, color and stock availability, as well as available promotions, assisting with all on-line order information requests
  • Maintaining service and product knowledge expertise, contributing to internal knowledge data base by ensuring continuous and relevant update of documents, procedures and instructions
  • Ensuring accurate, valid and complete data input at any time in all systems
  • Supporting back-end activities of the CRM system and ensuring loyalty member data is checked and processed
  • Acting as a Consumer advocate in the organization, interacting with other internal departments on a daily basis to drive positive experiences for Consumers
  • Building sustainable relationships of trust through open and interactive communication
  • Maintaining sensitive information such as payment and Consumer data in compliance with local law e.g. General Data Protection Regulation (GDPR) for EMEA
  • Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization and efficiency & quality improving projects
Oferta utraciła ważność.
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